14 Day Trial

Delivery Charges

E-Bike Delivery charges

Standard delivery

If you order an Aerobike from our online store, then delivery is on us. We try our hardest to get every order to our valued customers within 48 hours (two working days) and will endeavour to keep you updated as much as possible. If accessories are ordered at the same time as a bike, we'll send them free of charge too.

Express delivery

If you order before 3pm for delivery to UK mainland (excluding Scottish Highlands), we'll get it to you within one working day. This is at an additional cost of £9.95 , which you can select at your basket.

Electric bike accessories delivery

Standard delivery

If you decide to order accessories or spares individually, then delivery to UK mainland (excluding Scottish Highlands) is charged at £4.95.

Express delivery

Want your bike light or electric bike battery the next day? Order a spare or accessory before 3pm for delivery to UK mainland (excluding Scottish Highlands), and we'll get it to you within one working day. £7.50.

Exclusions and Additional charges

Please note that free delivery is not offered to Scottish Highlands, Isles, BFPO addresses or locations outside of the UK mainland. For delivery to these locations, there is a £30 surcharge, payable at the basket.

Returns

14 day trial returns

We’re confident you won't want to return your eBike, but if you did want to take us up on our 14 day trial offer, all you need to do is call us on 0871 911 7024. Calls cost 13p a minute.

Please ensure you fill out the returns slip in full.

You can see all information about our 14 day trial here.

Returning faulty goods

If your electric bike has a fault that needs a return please call us to arrange a return 0871 911 7024. Calls cost 13p a minute.

Please ensure you fill out the returns slip in full.

Returning accessories and spares

We are happy to accept returns on accessories and spares, as long as they are not damaged, and have all packaging. Please note, that returns on all accessories and spares will be at the cost of the customer.

To arrange a return please call on 0871 911 7024. Calls cost 13p a minute.

Please ensure you fill out the returns slip in full.